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ArtisanRV

Licensing and Updates

FAQ: Can I switch a licence between machines?

Related Questions
How do I move a licence to another machine?
Can I access CS ArtisanRV on another machine?
Am I able to activate ArtisanRV on a different PC?
Do I have to deactivate my licence to move to a different machine?

Short Answer

Yes. CloudScapes licences can be transferred between machines, but the licence must first be de-activated on the currently authorised computer. Once de-activated, the licence can be activated on another machine using your CloudScapes login credentials and the Request Full Licence option. Organisations that regularly move licences between computers can also enable automatic licence relinquishment to simplify the process.

Details

Activate and De-Activate CloudScapes Software Licences

Licences are allocated against a specific machine using the Activate tool.

When the program is run for the first time with the respective Plugin installed, you will be asked to authorise your licence. Enter your unique login credentials and pick: 'Request Full Licence'.

Alternatively, you can request a licence by using the “Licensing” tab in the same “Licence, Settings and Install” form you used to install the product from.

If a licence is required on another machine, the previous machine must first be de-activated. This is accomplished by selecting De-Activate from the Licence, Settings and Install option from the CSD Buddy App (Windows taskbar) on the machine that is currently activated…

 

If an organisation frequently wants to activate and de-activate licences for multiple machines, there is an option to automatically relinquish licences back to the organisation account from the Licence, Settings and Install option from the CSD Buddy App (Windows taskbar)…

 

 

FAQ: How do I ensure I am operating the most up do date version of my CloudScapes product?

Related Questions
Where do I update CS ArtisanRV?
How do I update CloudScapes products?
What is the Check for Updates tool?
How do you provide updates?
What is the most current version of your software?
Is there a Version History somewhere?
How do I know about the latest features and enhancements?
How are bugs fixed?
 

Short Answer

To ensure you are running the latest version of your CloudScapes software, regularly use the Check for Updates option in the CS Buddy App. This downloads and installs the latest features, enhancements and bug fixes for CloudScapes products, and provides access to Version History so you can review what's new in each release. If prompted to update the CS Buddy App itself, install the update and restart the service before checking for product updates again.

 

Details

It is recommended that users regularly run the Check for Updates option from the CS Buddy App to ensure they have access to the latest features, enhancements and fixes.

Running Check for Updates, ensures you have access to all new features and enhancements and, If you are experiencing an issue, it may be that this has previously been resolved in an update.

To access the latest updates to CloudScapes products...

  • Ensure any installable CloudScapes products are closed (i.e. CS ArtisanRV, CS ArtisanACAD, CS ArtisanBC).
  • Run Check for Updates from the CS Buddy App (Auto Update Service).
  • The Auto Update Service will download and install the latest updates for CloudScapes products (CS ArtisanRV, CS ArtisanACAD, CS ArtisanBC) and will offer a Version History link so that users are able to see a record of the new features, enhancements and bug fixes.
  • If an update is available for the CS Buddy App (Auto Update Service), you may be directed to pick the ‘cog’ icon to initiate the process. Note that the CS Buddy App is responsible for product installs, auto-updates and product licensing; it is essential that users are running the most up to date version of the service to ensure access to CloudScapes essential services. Pick the ‘cog’ icon to install the latest version. After confirmation that a new AutoUpdate service has been installed, it is recommended that users run the ‘Restart’ option from the CS Buddy App menu: this ensures the newly installed service is running.
  • Users may need to re-run Check for Updates if a new AutoUpdate service has been installed.
  • After installing new CloudScapes product versions and sometimes after major release updates, it may be necessary to (re-)activate licences: this can be done by selecting the Licensing option from the CS Buddy App (Licence, Settings and Install).
  • Select View Version History link and what’s new to access details about installed feature enhancements and bug fixes…

 

FAQ: My Licence is not deactivating - what should I do?

Related Questions
How can we release licences?
Why can I not access licences from our account?
Why am I unable to reassign licences?
How can I log out of ArtisanRV?
What advice is available if ArtisanRV has become stuck on my computer?
 
Short Answer
If your licence will not deactivate, first ensure you are running the deactivation process on the same machine where the licence is currently activated, as licence information is stored locally. Account administrators can use the Admin Portal to identify which machines have active licences. For users working in Virtual Desktop Environments (VDI/VMs), additional configuration may be required to enable automatic licence deactivation and prevent licences becoming locked to inactive sessions.

Details

Licence key records are saved to the local machine registry, so deactivation needs to be run from the local machine that has been activated for CS ArtisanRV. Licences can be manually deactivated or automatically deactivated in your account.

Administrators are able to view licence activations for their account via the Admin portal. This will identify the machines that are currently activated and the licence type that is assigned.

Virtual Desktop Environments

Users operating in Virtual Desktop Environments require configuration with the associated Registry settings to ensure Automatic deactivation is enabled. It is recommended that this is carried out by an Administrator (or via group policy).

FAQ: Why am I getting the message 'license expired'?

Related Questions
Why can I no longer access ArtisanRV?
What do I need to activate the licence?
What does 'license expired' mean?
 
Short Answer
The 'Licence Expired' message is displayed when your organisation's CloudScapes subscription has reached its expiry date. CloudScapes products are licensed on a renewable subscription basis, and access to the software is suspended until the subscription is renewed. Once the subscription has been renewed, you can reactivate your licence using your CloudScapes login credentials. If you believe this message has been displayed in error, please check for any outstanding subscription invoices or contact CloudScapes Support for assistance.

Details

The message 'license exceeded' is displayed when an organisation's CloudScapes account has expired. CloudScapes products are supplied on a renewable subscription basis and users must ensure subriptions remain active to ensure continued access to software products. When payment is received against a subscription renewal, the associated organisation's account is automatically extended to a new expiry date and the user is then able to (re)activate the software licence using credentials provided.

Please check if there is an outstanding invoice in respect to your CloudScapes subscription or contact CloudScapes to reactivate your CloudScapes account.

 

FAQ: Why is my trial license reported as expired?

Related Questions
Why is licence expired?
How come I can no longer access my trial?
Why has my trail expired?
Can I restart my trial?
Why is my trial no longer available?

Short Answer

The 'Licence Expired' message is displayed when your organisation's CloudScapes subscription has reached its expiry date. Trial licences of CloudScapes products expire 30 days after initial activation.

To continue operating CS ArtisanRV after a trial licence has expired, a subscription will need to purchased via the CloudScapes Website or by Contacting CloudScapes .

Details

Trial Licences  provide full access to CS ArtisanRV time-limited to 30 days from the date of activation. At the end of the of the trial period (30 days after activation), the software will no longer be accessible. Users will be confronted with a message to confirm that the trial licence or the organisation account has expired when attempting to run CS ArtisanRV (or attempting to access the CS Web App).

To continue operating CS ArtisanRV after a trial licence has expired, a subscription will need to purchased via the CloudScapes Website or by Contacting CloudScapes .

 

FAQ: How does the licensing model for ArtisanRV work?

Related Questions

  • How are licences controlled?
  • How does licensing work?
  • How do users activate ArtisanRV?
  • Can licences be moved between computers?
  • Does ArtisanRV work in a Virtual Desktop Environment (VDI)?

Short Answer

ArtisanRV licences are managed through an organisation's CloudScapes account and are activated on a machine-by-machine basis. Each machine consumes a licence from the organisation's licence pool. Licences can be transferred between machines either manually or automatically when the host application (for example, Revit) is closed. Full support is provided for Virtual Desktop Environments (VDI), allowing organisations to manage licence activation and deactivation efficiently.

Details

ArtisanRV uses a cloud-managed licensing system linked to the organisation's CloudScapes account.

Licence Activation

  • Licences are assigned to individual machines from the organisation's available licence pool.
  • When ArtisanRV is activated on a machine, one licence is consumed from the pool.
  • Users do not require permanently assigned named-user licences unless configured by the organisation.

Moving Licences Between Machines

Licences can be transferred between devices in two ways:

  1. Manual transfer through the licensing controls.
  2. Automatic release and reassignment when the host application, such as Revit, is closed.

This allows organisations to maximise licence utilisation across multiple users and workstations.

Virtual Desktop Environments (VDI)

ArtisanRV fully supports Virtual Desktop Environments, including shared and non-persistent desktop configurations.

Features include:

  • Controlled machine activation and deactivation.
  • Automatic licence release mechanisms.
  • Efficient use of licence pools across virtual sessions.
  • Support for enterprise deployment scenarios.

Example

An organisation with five ArtisanRV licences can activate ArtisanRV on up to five machines simultaneously. If a user closes Revit and the licence is configured for automatic release, that licence becomes available for activation on another machine.

Verification

To confirm a licence is available, check the organisation's CloudScapes licensing account. The licence pool will reflect the number of active and available licence activations.

Note: Licence availability is determined by the number of active machine activations within the organisation's subscription and can be managed centrally through the CloudScapes licensing platform.