CloudScapes is committed to providing prompt, professional, and practical technical support to help users maximise the value of CS ArtisanRV and related products. Whether you require assistance with installation, licensing, project workflows, BIM coordination, or specific software functionality, the CloudScapes support team is available to help.

Technical Support contact details can be found on the Contact page of the CloudScapes website:

Contact - CloudScapes

Before Contacting Support

Before raising a new support request, users are strongly encouraged to search the CloudScapes Knowledgebase. Many common questions and technical issues have been previously reported and resolved, and an existing article may provide an immediate solution without the need to wait for a response.

The Knowledgebase contains a growing collection of:

• Frequently asked questions.
• Technical support solutions.
• Troubleshooting guides.
• Workflow recommendations.
• Product updates and feature guidance.
• BIM and Revit best-practice information.

CloudScapes Knowledgebase

Searching the Knowledgebase is often the quickest way to resolve issues and learn more about specific features and workflows.

Logging a New Support Request

If a suitable solution cannot be found within the Knowledgebase, users can submit a new support request through the CloudScapes Support Portal.

The Support Portal allows users to:

• Log new support issues.
• Submit questions and technical enquiries.
• Attach screenshots and supporting files.
• Monitor the progress of open requests.
• Review previous support cases and responses.
• Communicate directly with the CloudScapes support team.

Providing clear information, including project details, screenshots, error messages, and a description of the steps that led to the issue, will help the support team investigate and respond as efficiently as possible.

CloudScapes Support Portal

Our Commitment to Support

CloudScapes has built its reputation on delivering responsive and knowledgeable support to landscape professionals, multidisciplinary design teams, BIM managers, coordinators, and IT professionals. We understand the challenges associated with BIM project delivery and strive to provide practical solutions that keep projects moving forward.

Every support request contributes to the continued development of our products and documentation. Feedback from users plays an important role in identifying improvements, enhancing workflows, and shaping future releases of CS ArtisanRV.

By combining the Digital Help System, Cloud-Based Knowledgebase, Support Portal, and direct technical assistance, CloudScapes aims to provide the high level of service and support that users have come to expect from the company for more than three decades.