CloudScapes is committed to providing landscape professionals with responsive, knowledgeable, and accessible support throughout their use of CS ArtisanRV. Effective support is a critical component of successful BIM implementation, and we recognise that landscape teams frequently work within complex, multidisciplinary project environments where timely assistance can be essential to maintaining project delivery and coordination.
Since its foundation in the 1990s, CloudScapes has earned a strong reputation for delivering professional, practical, and responsive support to landscape architects, urban designers, BIM managers, BIM coordinators, IT service providers, and multidisciplinary design teams. We take great pride in this reputation and view every support request, suggestion, and discussion as an opportunity to help our users and improve our products.
To ensure users have access to assistance when and where they need it, a range of support resources is available.
The CS ArtisanRV Digital Help System provides comprehensive guidance covering all major workflows, tools, and features within the software.
Help topics are fully integrated with the application and can be accessed through context-sensitive help functions, allowing users to quickly locate relevant guidance while working. The Help system is continuously updated to reflect new features, workflow improvements, and software releases, ensuring that documentation remains aligned with the latest version of CS ArtisanRV.
The CloudScapes Knowledgebase provides a growing library of technical guidance, troubleshooting information, best-practice advice, and frequently asked questions.
Users can search previously published support content by:
The Knowledgebase also provides facilities for submitting and managing new support requests, enabling users to access assistance and track resolutions efficiently.
In addition to formal product documentation, CloudScapes publishes a wide variety of educational and technical resources designed to help users maximise the value of BIM for landscape projects.
Resources include:
These resources provide valuable insights into both the software and the wider application of BIM and Revit within landscape architecture and environmental design.
Direct support is available from the CloudScapes team via email and telephone.
Whether users require technical assistance, project-specific guidance, licensing support, installation advice, or BIM workflow recommendations, our experienced team is available to help identify practical solutions quickly and efficiently.
Many of the specialist tools available within CS ArtisanRV have evolved directly from suggestions made by landscape professionals working on real projects. User feedback continues to play an important role in shaping the future development of the software.
CloudScapes enthusiastically welcomes feedback from end users, BIM managers, BIM coordinators, and project teams. Suggestions for new features, workflow enhancements, documentation improvements, and industry-specific requirements are carefully reviewed and considered as part of our ongoing product development programme.
Our goal is not simply to provide software, but to support the landscape profession in the successful adoption of BIM and Revit-based workflows. Through our Help system, Knowledgebase, educational resources, and direct support services, we aim to provide the guidance, expertise, and responsiveness that landscape professionals need to deliver successful projects with confidence.
Within this section you will find information on:
We value our users and remain committed to delivering the high standards of service, support, and product development that have been at the core of CloudScapes since the company was founded.