CloudScapes is committed to providing prompt, professional, and practical technical support to help users maximise the value of CS Artisan and related products. Whether you require assistance with installation, licensing, project workflows, project coordination, or specific software functionality, the CloudScapes support team is available to help.
Technical Support contact details can be found on the Contact page of the CloudScapes website:
Before raising a new support request, users are strongly encouraged to search the CloudScapes Knowledgebase. Many common questions and technical issues have been previously reported and resolved, and an existing article may provide an immediate solution without the need to wait for a response.
The Knowledgebase contains a growing collection of:
Searching the Knowledgebase is often the quickest way to resolve issues and learn more about specific features and workflows.
If a suitable solution cannot be found within the Knowledgebase, users can submit a new support request through the CloudScapes Support Portal.
The Support Portal allows users to:
Providing clear information, including project details, screenshots, error messages, and a description of the steps that led to the issue, will help the support team investigate and respond as efficiently as possible.
CloudScapes has built its reputation on delivering responsive and knowledgeable support to landscape professionals, multidisciplinary design teams, BIM managers, coordinators, and IT professionals. We understand the challenges associated with BIM project delivery and strive to provide practical solutions that keep projects moving forward.
Every support request contributes to the continued development of our products and documentation. Feedback from users plays an important role in identifying improvements, enhancing workflows, and shaping future releases of CS ArtisanRV.
By combining the Digital Help System, Cloud-Based Knowledgebase, Support Portal, and direct technical assistance, CloudScapes aims to provide the high level of service and support that users have come to expect from the company for more than three decades.