Cause: Known stability
issues in older Revit 2024 builds related to worksharing and add-in
data.
Resolution:
Update Revit to 2024.3.6 (or
later).
Create a new Central File from the
project.
Run Audit on the model.
Ensure all team members use the same Revit
build.
Outcome: The project was
successfully recovered after recreating the Central File in Revit
2024.3.6.
Related Questions
Planting
placement slows dramatically in large linked models.
Cause: A shared parameter
validation process triggered during planting placement could, in certain
workshared models, cause excessive document processing, significantly increasing
sync and save times.
Resolution:
Update to CS Design Artisan RV v4.1 (29 July
2026) or later.
Install the update via the CS Buddy App or
from the CloudScapes Downloads page.
Re-test synchronisation and local save
operations after updating.
Outcome: Testing showed sync times reduced
from more than 8 minutes to approximately 45 seconds after the fix was
implemented.
Related Questions
Why has my
licence not been released?
Why can't another user access a licence after I
have logged off?
Do I need to manually deactivate licences in a virtual
desktop environment?
What happens if my VDI session closes
unexpectedly?
Why am I receiving a licence unavailable message?
How should
CloudScapes licences be configured in Citrix, AVD or other virtual desktop
environments?
What if Revit crashes or is not closed
correctly?
Short
Answer
If you are operating CS ArtisanRV in a Virtual
Desktop Environment (VDI), licence management behaviour may depend on how the
environment has been configured and how applications are closed. If Revit or the
VDI session is terminated unexpectedly, licences may not be released
immediately.
Full support for Virtual Desktop Environments
was introduced in Version xx.4.0 (04 May 2026), aligning licence deactivation
settings with CS Buddy App 1.0.44. Organisations deploying ArtisanRV in Citrix,
Azure Virtual Desktop, Windows 365, Remote Desktop Services, or similar
environments should ensure they are running supported software versions and
follow the recommended VDI deployment guidance.
Key
Point
Always close Revit and end user sessions
normally where possible. Unexpected session termination, forced logoff,
application crashes, or VDI timeout policies may prevent the normal licence
release process from completing.
Details
Version xx.4.0 (04 May 2026) introduced
enhancements specifically designed to support Virtual Desktop Environments and
align licence deactivation behaviour with the CS Buddy
App.
If licences are not being released as
expected:
·
Confirm that CS ArtisanRV and the CS Buddy App are updated
to the latest versions.
·
Review Virtual Desktop Environment configuration
settings.
·
Ensure users are closing Revit normally before ending
sessions.
·
Verify that automatic licence release options are
configured appropriately for the organisation.
·
Consult the Virtual Desktop Environment deployment guidance
for recommended settings and best practices.
For further information,
see:
·
Artisan Deployment in Virtual Desktop
Environments
·
Licence, Settings and Install
·
CS Buddy App
·
Check for Updates
Related
Questions
·
I purchased a licence but the software still says "Trial
Version".
·
Why is my activation not working after
purchase?
·
I entered my licence key but the software remains in trial
mode.
·
How do I activate my full licence?
·
My subscription has been renewed but the software still
shows as expired.
·
I've paid my renewal invoice but my licence has not
updated.
·
Why are premium features still locked after
payment?
Short
Answer
This issue can occur if the software has not
been activated correctly, if the wrong account is being used, or if CloudScapes
has not yet updated the account following a new licence purchase or subscription
renewal payment. If you have recently purchased a licence or paid a renewal
invoice, you may need to confirm that payment has been received and processed by
CloudScapes so that the licence subscription and account expiry date can be
updated.
Details
This issue most commonly occurs in one of the
following situations:
You were previously using a Trial version and
have recently purchased a full licence.
You have an existing subscription and have
recently paid a renewal invoice.
The software has not been activated
correctly.
The software is signed in under a different
account from the one associated with the licence.
To resolve the issue, work through the
following steps:
1. Verify Your Licence
Key
·
Ensure the licence key was entered exactly as
provided.
·
Check for accidental spaces, missing characters, or typing
errors.
2. Confirm the Correct Account is Being
Used
·
If the software uses account-based licensing, sign in with
the same email address used for the purchase.
·
Sign out and back in if necessary.
3. Check Whether Payment Has Been
Processed
·
If you have recently purchased a licence or paid a
subscription renewal invoice:
·
Confirm that payment has been successfully sent from your
organisation.
·
Allow sufficient time for payment processing where
applicable.
If the invoice remains outstanding on the
CloudScapes system, the account expiry date will remain unchanged and the
software may continue to operate in trial or expired mode.
4. Verify That a Licence Subscription Has Been
Added
For customers moving from a Trial version to a
paid subscription:
·
A purchased licence subscription must be added to the
account before full functionality becomes available.
·
If the account still shows as Trial after payment, contact
CloudScapes to confirm that the licence has been applied to the correct
account.
5. Confirm the Account Expiry Date Has Been
Updated
For subscription
renewals:
·
Once payment has been received and processed, CloudScapes
will update the account expiry date.
·
Until this update has been completed, the software may
continue to display trial, expired, or restricted licence
messages.
6. Reactivate the
Software
·
Open the software's Licence, Activation, or Account
section.
·
Enter the licence key again or use any available option to
refresh licence information.
·
Sign out and back in if account-based licensing is
used.
7. Restart the
Application
·
Close the software completely and reopen it after
activation.
·
In some cases, restarting the computer may also be
required.
8. Check Licence
Compatibility
·
Confirm that the licence purchased matches the software
edition and version installed.
·
Trial, Standard, Professional, and Enterprise editions may
require different licence types.
9. Check Internet
Connectivity
·
Some products require an active internet connection to
validate licence information.
·
Ensure that firewalls, proxies, or security software are
not blocking activation services.
10. Update the Software
·
Install the latest available software
updates.
·
Older versions may not correctly recognise newer licences
or subscription information.
11. Contact CloudScapes
Support
If the issue persists, contact CloudScapes
Support and provide:
·
Licence key or invoice number
·
Order reference (if applicable)
·
Email address associated with the
account
·
Software version
·
Screenshot showing the trial or licence
message
·
Confirmation of payment (for new purchases or
renewals)
CloudScapes Support can verify receipt of
payment, confirm the account expiry date, check that the correct licence
subscription has been applied, and assist with any remaining activation
issues.
Related
Questions
·
Why can't CS Buddy connect to the
server?
·
CS Buddy says it cannot connect to
CloudScapes.
·
I am getting a connection error in CS
Buddy.
·
CS Buddy is offline or unavailable.
·
Why is CS Buddy unable to
synchronise?
·
How do I fix a server connection error in CS
Buddy?
·
CS Buddy cannot reach CloudScapes
services.
Short
Answer
Unless CloudScapes has confirmed a service
outage or server issue, this problem is most likely caused by a connectivity
issue within your organisation's network or internet connection. Check that you
have a working internet connection and, if the issue persists, contact your
designated IT support team for further investigation.
Details
If the CS Buddy App is unable to connect to
CloudScapes servers, the cause is usually related to local network connectivity
rather than a fault with the CloudScapes platform.
Before troubleshooting further, check whether
CloudScapes has issued any service status notifications or confirmed a
server-side issue. If no issue has been reported, work through the following
checks:
1. Verify Your Internet
Connection
·
Confirm that your device has an active internet
connection.
·
Open one or more websites in your browser to confirm
internet access is working normally.
·
If using Wi-Fi, try reconnecting to the
network.
2. Restart the
Application
·
Close CS Buddy completely.
·
Reopen the application and attempt to connect
again.
3. Check Firewall and Security
Software
·
Corporate firewalls, antivirus software, and web filtering
solutions can sometimes block access to external services.
·
Verify that CS Buddy and CloudScapes services are permitted
through any security controls.
4. Check VPN and Proxy
Settings
·
If your organisation uses a VPN or web proxy, confirm that
it is operating correctly.
·
Temporarily disconnecting and reconnecting the VPN may
resolve intermittent connectivity issues.
5. Try an Alternative
Network
·
If possible, test the application using a different
internet connection.
·
This can help determine whether the issue is specific to
your local network.
6. Contact Your IT Team
·
If internet access appears to be working but CS Buddy still
cannot connect, contact your designated IT support team.
·
Provide details of any error messages displayed by the
application.
·
Your IT team can investigate network routing, firewall
restrictions, DNS resolution, proxy settings, and other connectivity-related
issues.
7. Contact CloudScapes
Support
·
If your IT team has confirmed that network connectivity is
functioning correctly and the issue continues, contact CloudScapes Support and
provide:
·
A screenshot of the error message
·
The date and time the issue occurred
·
Your organisation name
·
The version of CS Buddy being used
·
Confirmation that internet connectivity and local network
checks have been completed
CloudScapes Support can then verify whether
there are any service-related issues affecting connectivity and assist with
further diagnosis.
Related
Questions
·
Why are licences not being returned to the licence
pool?
·
Licence pool still shows users as active after they have
logged off.
·
Licences are not being released
automatically.
·
Users cannot obtain a licence because all licences appear
to be in use.
·
Why is Artisan holding licences
overnight?
·
Licences remain allocated in a Virtual Desktop Environment
(VDI).
·
Licence deactivation is not occurring as
expected.
Short
Answer
This issue is commonly associated with Virtual
Desktop Environment (VDI) deployments where licence deactivation settings are
not configured correctly. Recent enhancements introduced in Artisan version 4.0
(04 May 2026) aligned licence deactivation behaviour with CS Buddy App release
1.0.44. Review your Virtual Desktop Environment configuration and ensure the
recommended licence deactivation settings have been
applied.
Details
If licences are not being released back into
the licence pool overnight, the most likely cause is incomplete or incorrect
licence deactivation settings within the deployment environment, particularly
where Artisan is being used in a Virtual Desktop Environment
(VDI).
As part of the Artisan 4.0 release (04 May
2026), enhancements were made to align Virtual Desktop Environment licence
deactivation settings with those implemented in CS Buddy App version 1.0.44.
These changes were designed to improve licence management and ensure licences
are returned to the pool when users end their sessions.
1. Review Recent Platform
Changes
·
The following enhancement was introduced in Artisan
4.0:
·
Virtual Desktop Environments - Licence deactivation
settings aligned with Buddy App release 1.0.44.
·
If your environment was upgraded but the recommended
deployment settings were not applied, licences may remain allocated longer than
expected.
2. Determine Whether a Virtual Desktop
Environment Is Being Used
Examples include:
·
Citrix Virtual Apps and Desktops
·
Microsoft Azure Virtual Desktop
·
Microsoft Remote Desktop Services
(RDS)
·
VMware Horizon
·
Other shared or non-persistent desktop
environments
If Artisan is deployed within one of these
environments, additional licence management considerations
apply.
3. Review Licence Deactivation
Configuration
·
Verify that the environment has been configured in
accordance with the latest deployment guidance.
·
Refer to the online documentation:
The documentation provides guidance
on:
·
Virtual Desktop Environment deployment
requirements
·
Licence activation and deactivation
behaviour
·
Session logoff handling
·
Recommended configuration settings
·
Best practices for shared-user
environments
4. Confirm Users Are Logging Off
Correctly
·
Licences are typically released when user sessions end
correctly.
·
Check whether users are:
·
Logging off normally
·
Disconnecting rather than logging off
·
Leaving sessions running overnight
·
Experiencing unexpected session
termination
·
Disconnected sessions may continue to hold licences
depending on the environment configuration.
5. Verify Scheduled Processes and Session
Policies
Your IT team should
verify:
·
Session timeout policies
·
Automatic logoff settings
·
Profile management configuration
·
Overnight maintenance processes
·
VDI broker settings
·
These can all influence when licence deactivation
occurs.
6. Check for Software
Updates
Ensure that:
·
Artisan is running the latest available
version.
·
CS Buddy components are up to date.
·
Any deployment scripts or environment templates have been
reviewed following the 4.0 update.
7. Contact Your IT Team
In most cases, licence pool retention issues
are linked to environment configuration rather than the licensing system itself.
Your IT team should review the VDI deployment against the latest CloudScapes
guidance.
8. Contact CloudScapes
Support
If licences continue to remain allocated after
reviewing the deployment settings, contact CloudScapes Support and
provide:
·
Artisan version number
·
CS Buddy version number
·
Virtual Desktop Environment platform (Citrix, AVD, VMware,
RDS, etc.)
·
Details of when licences should have been
released
·
Screenshots of the licence pool showing retained
allocations
·
Confirmation that the VDI deployment guidance has been
reviewed
CloudScapes Support can then verify licence
activity, review the deactivation behaviour, and provide guidance specific to
your deployment configuration.
Related
Questions
·
My licence works when docked but not when
undocked.
·
Why does the software lose its licence when I disconnect
from my docking station?
·
The software reverts to trial mode when I work
remotely.
·
Licensing changes when moving between office and home
working.
·
Why am I being asked to reactivate after undocking my
laptop?
·
My licence is not recognised after changing network
connections.
Short
Answer
This issue is typically caused by a change in
the hardware or network characteristics used by the licensing system to identify
the device. Moving between docked and undocked states can alter items such as
network adapters, docking station hardware, or device identifiers, causing the
licence validation process to treat the laptop as a different machine. Users
should first restart the application and reconnect to the internet. If the issue
persists, contact CloudScapes Support for assistance.
Details
Some licensing systems use a combination of
hardware and network attributes to uniquely identify a device. When a laptop is
moved between docked and undocked states, changes to these attributes may cause
the software to believe it is running on a different
device.
1. Restart the
Application
·
Close the application completely.
·
Reopen it after docking or undocking the
laptop.
·
In many cases, the licence status will refresh
automatically.
2. Verify Internet
Connectivity
·
Ensure the laptop has an active internet
connection.
·
Some licence types require periodic validation against
CloudScapes licensing services.
·
If working remotely, confirm that any VPN connection
required by your organisation is active.
3. Allow Time for Licence
Refresh
·
In some situations, the licence may require a short period
to detect the new hardware or network configuration.
·
Leaving the application closed for a few minutes before
reopening may resolve the issue.
4. Check for Changes to Network
Adapters
·
Docking stations often introduce additional network
adapters or Ethernet connections.
·
Moving between wired and wireless networks may alter the
information presented to the licensing system.
·
Ensure all required network drivers are installed and
functioning correctly.
5. Confirm the Correct User
Account
·
If account-based licensing is used, verify that you remain
signed in using the correct account.
·
Sign out and back in if necessary.
6. Restart the Computer
·
A full system restart can help refresh hardware detection
and licence validation processes.
·
This is particularly useful after connecting or
disconnecting a docking station.
7. Contact CloudScapes
Support
If the issue occurs regularly or cannot be
resolved through the steps above, contact CloudScapes Support and
provide:
·
Your organisation name
·
Software version
·
Whether the issue occurs when docking, undocking, or
both
·
Screenshots of any licence-related
messages
·
Details of the laptop and docking station
model
CloudScapes Support can review the licensing
record and determine whether changes in device configuration are affecting
licence validation. If necessary, licensing settings can be reviewed to ensure
normal operation when users move between docked and undocked working
environments.
Related
Questions
·
Why won't my licence activate?
·
My licence key is valid but activation
fails.
·
I cannot activate my software after
purchase.
·
Activation says no valid subscription
found.
·
Why does my account still show as
Trial?
·
My licence has been purchased but is not available to
me.
·
Activation cannot find my licence.
Short
Answer
This issue can occur when the user's account
has not been configured correctly within the CloudScapes licensing system. The
purchased subscription may not have been assigned to the correct account, the
user may be signing in with the wrong email address, or the account may not have
been linked to the appropriate licence pool. Contact your account administrator
or CloudScapes Support to verify the account
configuration.
Details
If a licence cannot be activated despite a
valid purchase, the cause is often an account configuration issue rather than a
problem with the licence itself.
1. Verify the Correct Account Is Being
Used
·
Ensure you are signing in with the email address associated
with the licence purchase.
·
If multiple accounts exist, confirm that the correct
account is being used.
·
Sign out and back in to refresh account
information.
2. Confirm the Subscription Has Been
Assigned
·
A purchased licence subscription must be assigned to the
relevant customer account.
·
If the subscription has not yet been linked, the user may
continue to see Trial mode or activation failures.
3. Check User
Permissions
·
Some environments require users to be assigned to a
specific licence pool or organisation before activation is
permitted.
·
Verify that the user has been added to the correct account
and granted the necessary access.
4. Verify Account
Details
Review the account setup and
confirm:
·
Correct organisation name
·
Correct email address
·
Appropriate licence allocation
·
Active subscription status
·
Correct licence pool assignment (where
applicable)
5. Check for Multiple Customer
Accounts
·
Occasionally, duplicate customer records or multiple
accounts can result in licences being associated with a different account than
the one the user is accessing.
·
CloudScapes Support can verify whether this has
occurred.
6. Refresh Licence
Information
·
After any account changes:
·
Sign out of the application.
·
Close and restart the application.
·
Sign back in and attempt activation
again.
7. Contact Your Account
Administrator
If your organisation manages licences
centrally:
·
Ask your account administrator to verify that your user
account has been provisioned correctly.
·
Confirm that a licence has been assigned and is available
for use.
8. Contact CloudScapes
Support
If the issue persists,
provide:
·
User name and email address
·
Organisation name
·
Licence key or subscription reference (if
available)
·
Screenshot of any activation message
·
Details of when the licence was
purchased
CloudScapes Support can verify the account
configuration, confirm that the subscription has been assigned correctly, and
make any necessary adjustments to enable activation.
Related
Questions
·
Why can't users obtain a licence?
·
Users are unable to log in after subscription
expiry.
·
Why are licences unavailable even though they were working
previously?
·
Our subscription has expired. How do we regain
access?
·
Why does the software show that no licences are
available?
·
Users have lost access after a renewal
date.
·
Licence activation is failing for all
users.
Short
Answer
If the organisation's subscription renewal
date has passed, users may be unable to access or activate licences until the
subscription has been renewed and the account expiry date has been updated. If
payment has recently been made, confirm that it has been received and processed
by CloudScapes. Once the renewal has been applied, licence access will be
restored.
Details
When an organisation's subscription reaches
its renewal date without a renewal being processed, licence access may be
restricted or unavailable to users. This can affect both existing users and new
licence activations.
1. Verify the Organisation's Renewal
Status
·
Confirm whether the organisation's subscription renewal
date has passed.
·
Check with your licence administrator or account contact if
you are unsure of the current subscription status.
2. Check Whether a Renewal Invoice Has Been
Paid
·
If a renewal invoice has recently been
raised:
·
Confirm that payment has been
submitted.
·
Verify that any internal approval processes have been
completed.
·
Allow time for payment processing where
applicable.
Until payment is received and processed, the
subscription may remain expired within the CloudScapes licensing
system.
3. Confirm the Account Expiry Date Has Been
Updated
Even after payment has been
made:
·
The organisation account expiry date must be updated to
reflect the renewed subscription period.
·
Until this update has been completed, users may continue to
experience licensing or activation issues.
4. Ask Users to Refresh Their Licence
Information
Once the renewal has been
processed:
·
Sign out of the application.
·
Close and restart the application.
·
Sign back in.
·
Attempt licence activation again if
required.
This may refresh the licence information
retrieved from the licensing system.
5. Verify Licence
Availability
Where licence pools are in
use:
·
Ensure licences remain available within the
pool.
·
Confirm that users have been assigned to the correct
organisation and licence pool.
6. Contact the Organisation's Licence
Administrator
The licence administrator should
verify:
·
Subscription status
·
Organisation expiry date
·
Invoice payment status
·
Licence allocations
·
User account assignments
7. Contact CloudScapes
Support
If payment has been made but users still
cannot access licences, contact CloudScapes Support and
provide:
·
Organisation name
·
Invoice number (if applicable)
·
Date payment was made
·
User affected
·
Screenshot of any licence or activation
message
·
Software version
CloudScapes Support can verify the renewal
status, confirm receipt of payment, update the organisation expiry date if
required, and restore access to licensed features.
Issue
Summary
Users may encounter licensing issues where a
license remains assigned or cannot be reactivated due to a failed deactivation
process. This is most commonly observed in Virtual Desktop Environment (VDE)
deployments where user sessions are terminated unexpectedly or where older
versions of ArtisanRV and the CS Buddy App are installed.
Recommended
Resolution
Step 1: Check for
Updates
The first and most important troubleshooting
step is to ensure that both ArtisanRV and the CS Buddy App (Auto Update Service)
are running the latest available versions.
Open the CS Buddy App.
Select Check for
Updates.
Install all available updates
for:
·
ArtisanRV
·
CS Buddy App (Auto Update Service)
If the CS Buddy App is updated, select Restart
when prompted to ensure the updated service is fully installed and
operational.
Verify the updated versions have been applied
before attempting license activation or deactivation
again.
Important: Failure to restart the CS Buddy App
after an update may prevent the latest licensing enhancements from becoming
active.
Why This Step Is
Important
A number of licensing improvements have been
introduced throughout 2025 and 2026 specifically to improve license release and
deactivation reliability, particularly within Virtual Desktop
Environments.
ArtisanRV Version .3.98 (13 November
2025)
·
Feature Enhancements
·
Deactivate Licenses
License release routines added
to:
·
User session logoff events
·
Machine shutdown events
·
Improves license recovery when virtual machine sessions are
forcibly terminated.
ArtisanRV Version .4.0 (04 May
2026)
·
Feature Enhancements
·
Virtual Desktop Environments
·
License deactivation settings aligned with CS Buddy App
1.0.44.
·
Enhancements designed to improve license release behaviour
in virtualised environments.
Documentation: https://palette.csdhub.com/help/index.htm?page=Artisan_Deployment_in_Virtual_Desktop_Environments.htm
ArtisanRV Version .4.1 (29 July
2026)
·
Feature Enhancements
·
Added support for Revit 2027.
·
Bug Fixes
·
Worksharing performance improvements following plant
placement operations.
Alternative Issue
Titles
·
WebView Error Message When Trying to Open Palette
Builder
·
Palette Builder Fails to Launch from
ArtisanRV
·
Blank Screen or WebView2 Error When Opening Palette
Builder
·
Palette Builder Window Does Not Load
Issue
Summary
Users may encounter an error message, blank
screen, or WebView-related error when attempting to launch Palette Builder from
within ArtisanRV.
The Palette Builder interface is not hosted
locally within ArtisanRV. When opened from ArtisanRV, it displays a web view of
the cloud-based CS Web App service. This embedded browser experience relies on
Microsoft Edge WebView2 being installed and operating correctly on the
workstation.
In many cases, the issue is resolved either by
updating ArtisanRV and the CS Buddy App or by installing/updating Microsoft Edge
WebView2.
Recommended
Resolution
Step 1: Check for
Updates
Before performing any further troubleshooting,
ensure the latest versions of both ArtisanRV and the CS Buddy App (Auto Update
Service) are installed.
·
Open the CS Buddy App.
·
Select Check for Updates.
Install all available updates
for:
·
ArtisanRV
·
CS Buddy App (Auto Update Service)
If the CS Buddy App is updated, select Restart
when prompted.
Confirm the updated versions have been applied
successfully.
Re-open Revit and test Open Palette Builder
again.
Important: The CS Buddy App hosts background
services used by ArtisanRV. Restarting the Buddy App after an update ensures the
latest services and configuration changes are loaded
correctly.
Step 2: Verify Microsoft Edge WebView2 Is
Installed
Because Palette Builder is displayed through
Microsoft's WebView technology, an outdated, damaged, or missing WebView2
installation can prevent the window from loading
correctly.
WebView2 Error
Please download and install the latest version
of Microsoft Edge WebView2 from Microsoft:
Microsoft Edge WebView2 https://developer.microsoft.com/en-gb/microsoft-edge/webview2/?form=MA13LH#download
·
Open the Microsoft WebView2 download
page.
·
Select Download.
·
Choose Evergreen Bootstrapper (the first option on the
left).
·
Download and run the installer.
·
Complete the installation.
·
Restart Windows.
·
Launch Revit and test Open Palette Builder
again.
This will typically resolve WebView-related
errors encountered when opening Palette Builder from within
ArtisanRV.
Why This Happens
Palette Builder operates as a cloud-delivered
service presented inside ArtisanRV using Microsoft Edge
WebView2.
Common causes include:
·
Missing Microsoft Edge WebView2
runtime.
·
Corrupted WebView2 installation.
·
Outdated WebView2 components.
·
Outdated ArtisanRV installation.
·
Outdated CS Buddy App services.
·
Incomplete software updates where the Buddy App restart
step was not performed.
Expected Result
After updating:
·
ArtisanRV is running the latest supported
version.
·
CS Buddy App services have been restarted and are
operational.
·
Microsoft Edge WebView2 is installed and up to
date.
·
Palette Builder loads successfully within ArtisanRV without
displaying WebView-related errors.
Escalation Information
If the issue persists after completing the
steps above, provide the following information to Support:
·
ArtisanRV version
·
Revit version
·
CS Buddy App version
·
Exact error message displayed
·
Screenshot of the error
·
Whether Microsoft Edge WebView2 was installed or
updated
·
Whether the issue affects all users or a single
workstation
·
Whether Palette Builder previously worked on the affected
machine
The guidance above reflects the current recommended support response for Palette Builder and WebView-related launch issues.